1. Overview
Vantari Group, LLC ("Vantari," "we," "our," or "us") respects your privacy and is committed to protecting personal, business, and shipment-related information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a quote, communicate with dispatch, or use our logistics and delivery services.
2. Information We Collect
- Contact information: name, phone number, email address, company name, and preferred contact method.
- Shipment and logistics information: pickup and delivery locations, cargo type, estimated weight, number of stops, preferred pickup dates, delivery instructions, route details, and special handling requirements.
- Business information: company details, billing details, account history, service preferences, and communications related to recurring routes or partnerships.
- Website and device information: IP address, browser type, device type, pages viewed, referral source, approximate location, and usage activity collected through cookies or analytics tools.
- Communication records: emails, SMS messages, chat messages, quote submissions, support requests, and call-related notes needed to provide service.
3. How We Use Information
- Respond to quote requests, service inquiries, and customer support requests.
- Schedule, dispatch, manage, and complete delivery or logistics services.
- Provide pickup, delivery, appointment, customer-care, and service-status communications.
- Evaluate route requirements, cargo requirements, and operational capacity.
- Improve website performance, customer experience, safety, dispatch workflow, and service quality.
- Maintain internal records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
- Send marketing or promotional communications only where permitted by law or where you have provided consent.
4. How We Share Information
We do not sell or rent personal information. We may share limited information only when necessary to operate our business, provide requested services, or comply with law.
- Service providers: dispatch tools, website hosting providers, payment processors, analytics providers, customer support systems, and other vendors that support our operations.
- Drivers, contractors, and logistics partners: information needed to complete pickup, routing, delivery, customer contact, or service coordination.
- Legal or regulatory authorities: where required to comply with lawful requests, safety obligations, court orders, insurance requirements, or applicable regulations.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate confidentiality protections.
5. Mobile Information and SMS Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information collected as part of our SMS messaging program — including mobile phone numbers and SMS opt-in consent records — are excluded from being shared with any third party for marketing or promotional purposes. Information that may be shared is limited to subcontractors and service providers (such as our messaging platform, e.g. Twilio) supporting the messaging program, and only to the extent necessary to deliver the messages you have requested.
Mobile information is used only to provide customer-care, dispatch, delivery, scheduling, account, or service-related communications. You may opt out of SMS messages at any time by replying STOP, or reply HELP for assistance. For full details, see our Messaging Terms & Conditions.
6. Cookies, Analytics, and Tracking
We may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve functionality, measure traffic, and maintain a better user experience. You can manage cookie settings through your browser.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss. No website, system, or transmission method can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, manage business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational history.
9. Your Choices and Rights
You may request access, correction, update, or deletion of your information where applicable. You may also opt out of marketing communications. Service-related communications may still be necessary to complete requested logistics services.
10. Third-Party Links
Our website may link to external websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.
11. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
12. Contact
Vantari Group, LLC
115 E Main St Ste A1B-7F, Buford, GA 30518
info@vantarigroup.com ·
(833) 826-8274